Mobile PatientLift - Freedom Aqua Patient Transfer Lift - Lightweight, Adjustable Height, Portable, and Sling Free Electric Patient Lift

Product Description

The Freedom Aqua Transfer Patient Lift is designed with practical technology and high-quality materials, making bathing and patient transfers safer and more convenient. This fully waterproof patient lift builds on the original Freedom model, providing even more comfort and accessibility for caregivers and users. Key features include remote control operation, fully adjustable settings to accommodate different heights, and a seat that folds 90 degrees for easy transfers. This lift has a 250-pound lift capacity and includes a wireless lithium-ion battery while only weighing 47 pounds.

Key Features

• Water Resistant Design: Suitable for various environments.

• Adjustable Seat Height: Electrically adjustable seat heights from 19” to 29”.

• Easy Tool-Free Assembly: Simple setup without any tools.

• Sling-Free Transfer: No need for a patient sling, making transfers quicker and more comfortable.

• Portable Commode Pail: Includes a portable commode pail for convenience.

• Ergonomic Handles: Comfortable and secure grips for both the patient and caregiver.

• Remote Controlled: Features both a built-in control and a detachable remote for lifting and lowering safely.

• Wheel Locks: Dual front and rear locks for added safety during transport.

Specifications

• Color: White & Black

• Weight: 47 lbs.

• Seat Height: Adjustable from 19-29 in.

• Overall Height: 33.5-43.25 in.

• Brakes: Foot-operated on all four wheels

• Maximum Weight Capacity: 250 lbs.

• Included: Bedpan and support strap

Warranty

• • Lifetime Warranty: On frame welds, guaranteeing the structural integrity of the product.

  • 6 Months: For parts and labor coverage for defects in material or workmanship.

  • Wheels & Back: Designed for durability, but subject to wear and tear and not covered under the limited warranty.

Returns

Benefits

• Home Enjoyment: Safely enjoy meals and quality time in your favorite spaces.

• Bathroom Accessibility: Navigate to the bathroom or utilize the attachable commode pail with ease.

• Bathing Comfort: Use as a dependable bath or shower chair for comfort and safety.

• Care Efficiency: Smooth and comfortable patient transfers, allowing for easy room-to-room movement.

Frequently Asked Questions

General Requirements

• What makes the Freedom Aqua different from traditional patient lifts?

  • The Freedom Aqua is fully waterproof, making it suitable for use in wet environments like showers and baths.

• Can the Freedom Aqua be used in tight spaces?

  • Yes, its compact design allows it to navigate tight spaces with ease.

• How does the Freedom Aqua enhance patient safety during transfers?

  • It eliminates the need for cumbersome patient slings, providing a safer and more comfortable transfer experience.

• Can the Freedom Patient Lift be used in the shower?

  • Yes, the Freedom Aqua is designed to be waterproof and can be used in the shower.

• Is the Freedom Aqua Patient Lift safer for the caregiver?

  • Yes, it reduces the physical strain on caregivers by providing an easy and efficient way to transfer patients.

• Is the Freedom Aqua Transfer Lift safer for the patient?

  • Yes, it helps prevent falls during transfers, making it safer for patients who are at risk of falling from a bed or wheelchair.

• Who is the Freedom Aqua Mobile Patient Lift intended for?

  • It is intended for patients who require assistance with transfers, especially in wet environments.

Maintenance & Technical:

• What maintenance is needed?

  • The Freedom Aqua requires very little maintenance. Simply follow battery charging instructions, keep the unit clean, and it will last for many years. Minor tool-free assembly is required out of the box.

• What surfaces can the Freedom Aqua Patient Lift be used on?

  • The Freedom Aqua can be used on almost any hard floor surface, including wood, tile, cement, and blacktop.

• Is the Freedom Aqua Transfer Lift safer for the patient?

  • Yes, it helps prevent falls during transfers, making it safer for patients who are at risk of falling from a bed or wheelchair.

The Best Price Is Guaranteed!

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, simply give us a call and we will match it. If you make a purchase and find a lower price online within one month of that purchase date, let us know and we credit back the difference. 

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within one month from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has the following restrictions:

Promotions such as rebates and buy one, get one free offers are not eligible
We cannot price match items that are out of stock.
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the item you have purchased
The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
Price Matches Do Not Apply For Exchange Orders

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers:You are responsible for any and all duties or taxes that may apply.(see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at info@livingsmartusa.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to info@livingsmartusa.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near you the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• LivingSmartUSA recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify LivingSmartUSA immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at info@livingsmartusa.com

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