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ComfyGo - Phoenix Carbon Fiber Electric Wheelchair: Lightweight, Long-Range, Airline Approved

by ComfyGo
SKU Phoenix-1
Save 30% Save 30%
Original price $4,314.00 USD
Original price $4,314.00 USD - Original price $4,458.00 USD
Original price $4,314.00 USD
Current price $2,999.00 USD
$2,999.00 USD - $3,099.00 USD
Current price $2,999.00 USD

EXPERT SUPPORT

Call us at (844) 694-7872 / Email Us at info@livingsmartusa.com / LiveChat Support

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We work very hard to ensure that we offer the absolute best prices online.

Brand New Item

All our products are brand new. We do not sell refurbished items.

ComfyGo - Phoenix Carbon Fiber Electric Wheelchair: Lightweight, Long-Range, Airline Approved


Product Description

Introducing the Phoenix Carbon Fiber Electric Wheelchair, a groundbreaking foldable electric wheelchair tailored for the discerning traveler. Constructed from top-tier carbon fiber materials and equipped with robust motors, this wheelchair guarantees a seamless and dependable journey. ⚖️ Featherweight Design: With its net weight beginning at just 26 lbs (main frame only), the Phoenix ensures hassle-free transportation and storage, making it an ideal travel companion. 💪 Dominant Drive: Powered by two 250W brushless motors, the Phoenix provides a smooth and potent drive, ready to tackle diverse terrains. Navigate with confidence using the integrated joystick controller, ensuring precision and user-friendliness. 🔋 Adaptable Battery Choices: Benefit from dual 24V*6.6AH lithium-ion batteries for extended journeys, ensuring you’re always ready for longer adventures. 🚀 Unwavering Quality: The Phoenix Carbon Fiber Wheelchair is a symbol of durability. Experience unmatched autonomy and flexibility with the Phoenix Carbon Fiber Electric Wheelchair. Secure yours now and redefine your travel experiences!

Battery and Charger

  • The ComfyGO Mobility Phoenix Carbon Fiber Foldable Electric Wheelchair comes equipped with two standard 6.6AH lithium-ion batteries featuring a quick-release function, making them easily removable for travel or charging purposes.
  • These batteries are airline and cruise approved, allowing for seamless travel experiences.
  • The charging time for each battery is 6 to 8 hours.
  • The Phoenix battery can be charged with a regular home outlet.
  • Designed for user convenience, the batteries can work simultaneously and be charged either while installed in the wheelchair or independently, ensuring uninterrupted mobility and ease of use.
  • The charging details for each battery are AC 100 – 240 Volt, 50 Hertz, at 1.5 – 5 amperes.
  • The Phoenix comes with a standard 24V 2A charger in the box.

Range

  • Two 24V 6.6AH batteries provide an impressive driving range of up to 15.5 miles.
  • However, it is important to note that driving habits, temperature, weather, loading weight, road conditions, and other factors may affect the overall range.

Motors

  • The lightweight carbon fiber Phoenix travel chair is equipped with two 250W brushless silent motors. Each motor operates independently, delivering a combined motor power of 500W.
  • With a motor torque of 1.1Nm, these motors have the capability to climb inclines up to 6 degrees.

Intelligent Electromagnetic Brakes

  • Enjoy a safe and smooth ride with our electric wheelchair featuring intelligent electromagnetic brakes built into the motors.
  • Intelligent Electromagnetic Brakes provide several benefits for wheelchairs, including improved safety, smoother braking, and reduced wear and tear on the wheelchair’s components. Unlike traditional braking systems, electromagnetic brakes are highly responsive and can be controlled with precision, allowing for a safer and more comfortable ride. They also require less maintenance and have a longer lifespan compared to other braking systems.
  • Additionally, electromagnetic brakes can help prevent the wheelchair from rolling away when parked on a slope or incline, providing greater peace of mind for the user.

Travel Friendly

  • The Phoenix is a lightweight foldable travel wheelchair. The 6.6AH (158.4WH) lithium-ion batteries are travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.

Maintenance

  • The Phoenix does not require much maintenance. Monthly cleaning, inspecting, and tightening of bolts and nuts should keep your wheelchair in good working order. Proper charging of the lithium-ion battery will prolong your battery life.

Controller (Joystick)

  • This state-of-the-art wheelchair features a digital joystick controller with an LCD display for effortless navigation, alongside automatic reclining capabilities for maximum comfort during your journey. The quick-release function on the controller always ensures seamless operation.
  • The controller contains the power on/off button, the speed selection buttons, the horn button, the battery level display, and the 360-degree joystick controller.

Cushion & Backrest

  • Experience added comfort and easy maintenance with the leather cushion and backrest of our electric wheelchair.
  • The Phoenix carbon fiber lightweight electric wheelchair is designed for maximum comfort. For additional comfort and easy maintenance, you can also choose to add a upgraded cushion and backrest, which are easy to clean.

Remote Controller

  • The phoenix comes with an optional remote controller. The remote control allows you to maneuver the chair, adjust the speed, honk the horn, and recline the chair (if applicable). The remote control works at distances up 30 feet.

Accessories

  • The phoenix has optional accessories available including a headlight with USB charger, phone holder. Please click here https://www.comfygomobility.com/collections/accessories for more information on accessories.

Speed

  • The Phoenix has seven speed selections and a limited top speed of 4 mph. The seven speed selections will deliver 15%, 30%, 45%, 60%, 75%, 90% or 100% of the maximum speed with speed one being 15% of maximum speed and speed five being 100% of maximum speed.

Seating Area Width

  • The Phoenix is available 18.5″ seating option. The seat width is measured at the broadest point between the bars supporting the armrests.
  • The phoenix offers unrivaled comfort, featuring a 17″ cushion width and 16″ cushion deepth.

Frame

  • Experience maximum durability and strength with the Phoenix series of electric wheelchair, which features a carbon fiber frame.
  • This high-quality material offers superior toughness and corrosion resistance, ensuring that your electric wheelchair can withstand the rigors of daily use and provide long-lasting performance.

Weight of the Chair

  • The main frame of the Phoenix Carbon Fiber Wheelchair weighs 26 lbs, making it the heaviest component of the wheelchair.
  • The cushion, backrest, footrests, and controller together add a total of 3 lbs. Thus, the Phoenix weighs 29 lbs without the battery.
  • Each 6.6AH battery adds 3 lbs to the weight. Therefore, the total weight of the Phoenix carbon fiber wheelchair with the battery is 35 lbs.

Loading Weight

  • The Phoenix carbon fiber wheelchair supports a maximum weight of 240 lbs.

Wiring/Electronics

  • The Phoenix wiring, connectors, processor, motors, and controller are weather resistant and are able to resist light rain and winds. It is important to understand that none of the electronics are weather or waterproof and should avoid heavy rains or submersion in water.

Tires

  • The Phoenix features solid tires, with 10″ rear tires and 6″ solid front tires.

Anti-Tip Wheels<

  • For added stability and safety, the phoenix wheelchair is equipped with anti-tip wheels. These bars are designed to prevent the wheelchair from tipping over and provide extra support when navigating over uneven terrain or inclines. With this advanced feature, users can enjoy a more secure and worry-free ride, knowing that their electric wheelchair is equipped with additional safety measures.

 

What is in the box?

  • The Phoenix wheelchair comes with two lithium-ion batteries, joystick (controller), optional remote controller, battery charger, anti-tip wheels, and the user manual.


Frequently Asked Questions 

1. Can I turn my wheelchair on or turn off with the remote control?
No. The wheelchair’s power must be turned on before the remote control is turned on. This allows the controller to pair with the chair.


2. Does my wheelchair arrive fully assembled?
Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts.


3. Can my wheelchair go on an airplane or cruise?
Yes. The 6.6AH (158.4WH) lithium-ion battery is travel-approved by most major airlines and cruise lines. Before traveling by airline or cruise, please get in touch with the airline or cruise line to confirm their travel battery regulations.


4. I’ve run out of battery. Can I push my chair?
Yes. The wheelchair can operate like a manual wheelchair. To do so, make sure the power is off, then disengage both motors by pulling the levers on each motor to the unlocked position. Doing this will set your wheelchair to freewheel mode.


5. Does my remote control come paired with my chair?
Yes. The remote control comes paired with your chair. 


6. Can I silence the beeping sound my wheelchair makes while reversing?
Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed, then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.


7. Does the armrest raise?
Yes. Both armrests can raise to allow an easier exchange or to make it easier to push you chair closer to a table


8. How do I charge the battery?
The lithium-ion battery can be charged through the joystick controller or directly on the battery. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet.


9. Can I install my controller on either side of the wheelchair?
Yes. The controller will be setup on the right side of the wheelchair, but it can be easily moved to the left side.


10. Does my wheelchair come with a warranty?
Yes, The Phoenix wheelchair comes with a standard 1-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.


11. Can I use my wheelchair on dirt and grass?
Yes. The Phoenix can traverse low grass and compacted dirt with ease.


12. Where can I find the serial number of my wheelchair?
The serial number can be found in three places, on the frame near the footrest, in the product manual, and on the box the wheelchair was shipped in.


WARRANTY

  • The phoenix comes with a standard 1-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
  • An optional ComfyGO Care warranty can be purchased to provide up to 2 years of coverage for batteries and electronics. An optional ComfyGO Care+ warranty can be purchased to provide up to 3 years of coverage for batteries and electronics. ComfyGO Care and ComfyGO Care+ can be purchased within 90 days of your delivery date.

 

The Best Price Is Guaranteed!

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, simply give us a call and we will match it. If you make a purchase and find a lower price online within one month of that purchase date, let us know and we credit back the difference. 

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within one month from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has the following restrictions:

Promotions such as rebates and buy one, get one free offers are not eligible
We cannot price match items that are out of stock.
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the item you have purchased
The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
Price Matches Do Not Apply For Exchange Orders

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers:You are responsible for any and all duties or taxes that may apply.(see details below)

  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
  • To avoid a delay in receiving your order from customs, consider the following:
  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • We will deduct all additional fees resulting from refused international shipments from your refund.
  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

  • We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at info@livingsmartusa.com

Damages:

  • Please inspect the packaging of your items when they arrive.
  • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
  • If your item(s) do arrive damaged, please send photos to info@livingsmartusa.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

  • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
  • If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

  • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
  • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
  • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

  1. When the item reaches your city or a city near you the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
  3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
  4. Please make sure the phone number you entered at checkout is a good number to contact you at.
  5. Don't screen your calls until your item has been delivered. 
  6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

  • Carton damage requires visual inspection of contents of the unit. 
  • LivingSmartUSA recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

  • Refuse shipment
  • Sign carrier paperwork: “Carton damaged and refused”
  • Notify LivingSmartUSA immediately.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at info@livingsmartusa.com

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