ComfyGo - 6011 Electric Wheelchair: Light Weight Foldable  

Product Description

The ComfyGO Electric Wheelchair 6011 is an affordable, foldable electric wheelchair that provides convenience, portability, and maneuverability. It weighs 67 lbs and has a weight capacity of 265 lbs. 

Key Specs

• Battery: 12AH lithium-ion
• Motor: 2 x 250 watts
• Airline Approved: Yes
• Total unit weight: 67 lbs
• Weight capacity: 265 lbs
• Drive range: Up to 13 miles
• Max Speed: 4 mph
• Max slope: 6 degrees
• Chair width: 27 inches
  
• Seat width: 17 inches

This wheelchair has a 360-degree waterproof universal intelligent joystick, providing easy control and maneuverability. The joystick features a power on/off button with a power indicator light, speed selection buttons, and a horn for added convenience and safety.

Lightweight & Foldable

ComfyGO 6011 Electric Wheelchair's lightweight and foldable design makes it easy to store and transport, while its powerful motors and long battery life provide users with the mobility and independence they need to navigate their daily lives.

Airline & Cruise Approved

The 12AH lithium-ion battery powers two 250W DC motors that deliver a range of up to 13 miles, providing users with ample power and distance to go about their daily activities. The wheelchair's top speed of 4 mph also ensures that users can move around quickly and efficiently.

Specifications

Battery and Charger

• 6011 comes with a 288WH (24 volt, 12AH) lithium-ion battery. The 12AH battery is airline and cruise-approved and delivers a range up to 13 miles. The battery charging time is for each battery is 6 to 8 hours.
• The 6011 battery can be charged with a regular home outlet. The charging details are AC 100 – 240 Volt, 50 Hertz, at 1.5 – 5 amperes. The 6011 comes with a standard 24V 2A charger in the box.

Range

• The highly efficient lithium-ion battery provides plenty of range. The 12AH battery delivers up to 13 miles / 21 km.
• * Driving habits, temperature, weather, loading weight, road environments, and other factors may affect the range.

Motors

• The 6011 travel chair comes with two 250W engines. Each motor works independently, and they provide a total motor power of 500W. The power to climb angles up to 6 degrees.

Travel Friendly

• The 6011 is a foldable travel wheelchair. The 12AH (288WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.

Controller (Joystick)

• The 6011 chair is equipped with a weather-resistant 360-degree joystick controller. The controller contains the power on/off button, the speed selection buttons, the horn button, the battery level display, and the 360-degree joystick controller.

Accessories

• The 6011 has optional accessories available including a headlight with USB charger, phone holder, cup holder, caregiver controller, and a canopy. Please click here https://comfygomobility.com/collections/accessories for more information on accessories.

Speed

• The 6011 has five-speed selections and a limited top speed of 4 mph. The five speed selections will deliver 20%, 40%, 60%, 80%, or 100% of the maximum speed with speed one being 20% of maximum speed and speed five being 100% of maximum speed.

Seating Area Width

• The 6011 comes with 17” wide seat. The width of the seating area is measured at the widest point between the bars that support the armrest.

Weight of the Chair

• The 6011 is a foldable chair is just 61 lbs. without battery. The 12AH battery add 6 lbs. and the total weight is 67 lbs.

Loading Weight

• The foldable 6011 supports a maximum weight of 265 lbs.

Wiring/Electronics

• The 6011 wiring, connectors, processor, motors, and controller are weather-resistant and can withstand light rain and winds. However, it is important to understand that none of the electronics are weather- or waterproof and should avoid heavy rains or submersion in water.

Tires

• The 6011 has pneumatic tires, with rear tires measuring 16” and front tires measuring 8”.

What is in the box?

• 6011 wheelchair with a lithium-ion battery, joystick (controller), battery charger, anti-tip bars, and the user manual.

Maintenance

• The 6011 does not require much maintenance. Monthly cleaning, inspecting, and tightening of bolts and nuts should keep your wheelchair in good working order. Proper charging of the lithium-ion battery will prolong your battery life.

Frequently Asked Questions 

1. Does my wheelchair arrive fully assembled?
Your wheelchair will arrive almost fully assembled. When your wheelchair arrives, you'll need to attach the remaining parts.

2. Can my wheelchair go on an airplane or cruise?
Yes. The 12AH (288WH) lithium-ion battery is travel approved by most major airlines and cruise lines. Before travelling by airline or cruise, please contact the airline or cruise line to confirm their travel battery regulations.

3. I’ve run out of battery. Can I push my chair?
Yes. The 6011 wheelchairs can operate like a manual wheelchair. To do so, make sure the power is off, then disengage brake by pulling the levers to the unlocked position. Doing this will set your wheelchair to free wheel mode.

4. Can I silence the beeping sound my wheelchair makes while reversing?
Yes. To remove the beeping noise, press the (+) key on the controller until you reach the top speed then hold the button down until you see the amber light in the middle of the display. Quickly press the horn button and the beeping will stop. Repeat these steps if you want the beeping sound back.

5. Does the armrest raise?
No

6. How do I charge the battery?
The lithium-ion battery can be charged through the joystick controller. The charge time for an empty battery is 6-8 hours. If your battery has a partial charge, the charge time will be less. When the battery is fully charged, unplug the charger from the battery and unplug it from the power outlet.

7. Can I install my controller on either side of the wheelchair?
Yes. The controller will be setup on the right side of the wheelchair, but it can be easily moved to the left side.

8. Does my wheelchair come with a warranty?
Yes, 6011 wheelchair comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.

9. Can I use my wheelchair on dirt and grass?
Yes. The 6011 can traverse low grass and compacted dirt with ease.

10. Where can I find the serial number of my wheelchair?
The serial number can be found in three places, on the frame, on the product manual, and on the box the wheelchair was shipped in.

WARRANTY

• The 6011 comes with a standard 3-year frame, 1-year motor, 1-year battery, and 1-year electronic parts warranty.
• An optional ComfyGO Care Protection Plan can be purchased to provide up to 2 years of coverage for the wheelchair. An optional ComfyGO Care+ Protection Plan can be purchased to provide up to 3 years of coverage for the wheelchair. ComfyGO Care and ComfyGO Care+ can be purchased within 90 days of your delivery date.

The Best Price Is Guaranteed!

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, simply give us a call and we will match it. If you make a purchase and find a lower price online within one month of that purchase date, let us know and we credit back the difference. 

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within one month from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has the following restrictions:

Promotions such as rebates and buy one, get one free offers are not eligible
We cannot price match items that are out of stock.
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the item you have purchased
The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
Price Matches Do Not Apply For Exchange Orders

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers:You are responsible for any and all duties or taxes that may apply.(see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at info@livingsmartusa.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to info@livingsmartusa.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near you the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• LivingSmartUSA recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify LivingSmartUSA immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at info@livingsmartusa.com

WHY SHOP WITH US?

☑ Fast Response & Service Times, Add Piece of Mind for Your Business and Home.

☑ We Ship Directly From Our Manufacturers To Save You Costs & Get You Full Manufacturer’s Warranty On All Products.

☑ Friendly, Experts Trusted By Hundreds of businesses

☑ 30 Day Money Back Guarantee on most products (Please confirm with customer service) & SSL Secure Payment Gateway Make Shopping Easy and Stress-Free.

☑ Price Match Guarantee Ensures You'll Receive The Best Deal Online Even After Your Purchase.

☑ We Work With Commercial and Residential Customers Every Day, To Ensure Quality Workmanship