Safe Patient Solution - ResQUp Fall Recovery Device

Product Description

• DO IT YOURSELF FALL RECOVERY
• ACTIVELY RECLAIM YOUR INDEPENDENCE AND DIGNITY! - The ResQUp (“rescue-up") helps youths, adults, the elderly, and disabled persons to safely and simply get up to a seated or standing position after a fall. The ResQUp requires some upper-body strength and should only be used by un-injured persons.
• SOME UPPER BODY STRENGTH is required to use the ResQUp as an “active” fall-recovery device and should only be used by uninjured persons.
• ALWAYS READY WHEN NEEDED – Get up by yourself or with help from a caregiver. Easily move it where you need it. The compact and portable ResQUp folds into itself for storage and requires no assembly, electrical power, or batteries.
• NO CAREGIVER LIFTING REQUIRED - Fallen persons actively participate in their fall recovery. The ResQUp only weighs 15 lbs but supports up to 350 lbs!
• NO MORE UNNECESSARY 911 CALLS – Avoid the embarrassment, long wait times and expense of an emergency service call to rescue a fallen person who is un-injured.
• GET DOWN TO THE FLOOR & BACK UP WITH EASE – Enjoy playing with children and pets, and exercising on the floor once again! Reach low storage areas and work on floor-level projects. For extra safety, put the ResQUp in your car when leaving home on trips.

ResQUp is the simple solution after a fall

PATENTED TECHNOLOGY

The ResQUp is a novel mobility aid, therapeutic exercise tool and fall recovery device. The ResQUp was developed by Al Peraza, Doctor of Physical Therapy (2009, A.T. Still University at ASU) and Certified Ergonomic Assessment Specialist (2007, The Back School of Atlanta). The ResQUp was designed for use by persons who fall or are at risk of falling, and for caregivers who wish to safely assist patients and disabled persons up from the floor to seated or standing position.

How to Use the ResQUp

There are three different methods to use the ResQUp. Getting up does require some effort by the fallen person. Some Upper Body Strength is required to raise yourself the 4½ inches up to each of 3 levels. Test yourself to determine which of the Three Different Methods is best for you.

Please refer to the instructions below and view our videos (with the images at the top of the page) to help you decide if the ResQUp is right for you.

Which Method is Best for You?

Method 1: Using Hands The fallen person backs up to the ResQUp and scoots up each level in reverse, using their hands on the padded handles to lift themselves up and their legs to guide them rearward to the next level. This method requires more upper body strength.	Method 2: Using Elbows The fallen person turns to their strongest side and uses their elbows to push themselves up to each level of the ResQUp in turn, and finally to a seat. This method requires some leg strength and less upper body strength.	Method 3: Using Hands & Feet The fallen person moves forward up each level of the device, using the padded handles at each stage for stability. This puts pressure on the knees and requires some upper body strength but may feel more natural for some users.

Peace of Mind and Independence

The ResQUp is an ergonomic system made of three progressive levels that fold into one another for portability and easy setup. Made from durable rotomolded low-density polyethylene, it weighs only 15 lbs yet can support up to 300 lbs! It is easily carried by one person, can be used indoors or out on carpeted or hard floors. It works with nearly any chair, bench, or other stable seat 18" above the floor.

Reclaim your independence and dignity.	Do NOT Walk on the ResQUp! ResQUp should NEVER be walked on for any reason.	The ResQUp needs no charging or assembly so it is always ready and available to help!

Easy to Store and Move

Falls rarely happen in a convenient place. Because it is light and compact, the ResQUp is easy to bring to the fallen person by a companion or caregiver.

Whether a fall occurs indoors or outdoors, having the ResQUp close by speeds fall recovery and lessens the time a person spends on the ground.

The fallen person actively participates in their own fall recovery, enhancing their personal dignity and reducing their fear of future falls. It also helps the caregiver by reducing the chances of a lifting injury.

The Best Price Is Guaranteed!

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, simply give us a call and we will match it. If you make a purchase and find a lower price online within one month of that purchase date, let us know and we credit back the difference. 

We want you to feel confident that you are getting the absolute best price for the product you are ordering.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within one month from the date of your order and we will process the credit accordingly.

Our 100% Price Match Guarantee has the following restrictions:

Promotions such as rebates and buy one, get one free offers are not eligible
We cannot price match items that are out of stock.
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the item you have purchased
The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
Price Matches Do Not Apply For Exchange Orders

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers:You are responsible for any and all duties or taxes that may apply.(see details below)

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at info@livingsmartusa.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to info@livingsmartusa.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near you the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• LivingSmartUSA recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify LivingSmartUSA immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at info@livingsmartusa.com

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